For the best in Secure Managed Hosting, call: 01904 500 272

Call now on: 01904 500 272

ha247 ha247

Working with us

If you do want to work with us then send us your CV to nick.fox@ha247.co.uk or phone 01904 500272

Support Analyst

Job Advertisement
Job Title: Support Analyst
Accountable to: Technical Director
Annual Leave: 4 weeks plus Bank Holidays

Job Summary
The successful applicant will work as an integral part of a small but expanding team that delivers technologically advanced solutions for all our clients web hosting needs.
The primary focus of this role will be to provide technical and account support for new and existing clients. This will demand a proven background in customer support and evidence of excellent communication skills combined with the necessary technical knowledge.
The ideal candidate will show enthusiasm and motivation for the work and a drive to succeed within this fast growing company which prides itself on high standards and even higher expectations. The ideal candidate will possess the determination and necessary skills to take ownership of the role which has the potential to provide the successful candidate with exceptional career progression.

Key Aspects of the role include but are not limited to:
Following, maintaining and developing company procedures and processes to ensure smooth, effective and efficient delivery of services to our clients.
Providing a high standard of client support utilising phone, email, social media etc where appropriate to communicate with clients and potential clients.
Managing and prioritising their workload, understanding and delegating client issues appropriately to other members of the team.
Supporting the team and contributing to the innovative and professional provision of service to clients.
Demonstrate ability to work confidently with own initiative and as an integral part of the collaborative team.

Essential Desirable
Experience/Training Previous experience in customer support with an emphasis in technical support Background in hosting with a working knowledge of Linux
Evidence of experience in handling client queries and complaints
Abilities/Knowledge Excellent communication skills A passion for excellent customer/client service
Ability to learn quickly
A proven ability to manage own workload
Understanding of own strengths and weakness and ability to take responsibility for recognising own development and training needs
Skills/Aptitude Demonstrate a working knowledge of Web Hosting and Linux (Debian/Ubuntu/RedHat/CentOS) Demonstrates excellent understanding of Linux (Debian/Ubuntu/RedHat/dCentOS)
Ability to manage clients accounts, queries and incidents and document appropriately
Working knowledge of:
cPanel
Knowledge of:
Puppet
Python
Bash
PHP
Windows support
Attitude Reliable, driven, enthusiastic, adaptable and flexible with a solution based attitude to problem-solving
Professional attitude
Other Smart appearance.
Good sickness/absence record.

The successful applicant will be supported and given the opportunity to develop the support analyst role.
They will have access to personalised training and career development and be encouraged to contribute to the current and future development of this successful and technologically driven company which prides itself on being ahead of its competitors.

Junior DevOps

Job Advertisement
Job Title: Junior DevOps
Accountable to: Technical Director
Annual Leave: 4 weeks plus Bank Holidays

Job Summary
In this roll you will be working closely with the Technical Director and the Support Team to ensure the smooth operation of our hosting platforms, maintain and update the Intrusion Detection Systems & to maintain scalable infrastructure.

You will be expected to assist in designing and building maintainable self-service systems to facilitate day to day tasks with an aim to reduce recurring work.

Key Aspects of the role include but are not limited to:
Developing and maintaining scripts to build environments and maintain code.
Supporting the Support Team, acting as a line up for assistance & education.
Investigating and providing support for production issues.
Driving the automation ( Puppet / Python / Bash ).
Develop / Maintain testing procedures for hosting products / functions.
Following, maintaining and developing company procedures and processes to ensure smooth, effective and efficient delivery of services to our clients.
Managing and prioritising their workload, understanding and delegating client issues appropriately to other members of the team.
Supporting the team and contributing to the innovative and professional provision of service to clients.
Demonstrate ability to work confidently with own initiative and as an integral part of the team.

Essential Desirable
Experience/Training Previous experience in customer support with an emphasis in technical support Background in hosting with a working knowledge of Linux
Evidence of experience in handling client queries and complaints
Abilities/Knowledge Excellent communication skills A passion for excellent customer/client service
Ability to learn quickly
A proven ability to manage own workload
Understanding of own strengths and weakness and ability to take responsibility for recognising own development and training needs
Skills/Aptitude Linux skills (Ubuntu / Debian) Redhat/CentOS/Other Distributions
Puppet development & managemen
Network Automation
Working knowledge of:
AWS
Puppet
Python
Bash
Knowledge of:
Docker
Kubernetes
Documentation
Attitude Reliable, driven, enthusiastic, adaptable and flexible with a solution based attitude to problem-solving
Professional attitude
Other Smart appearance.
Good sickness/absence record.

The successful applicant will be supported and given the opportunity to develop the support analyst role.
They will have access to personalised training and career development and be encouraged to contribute to the current and future development of this successful and technologically driven company which prides itself on being ahead of its competitors.