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Plan International UK

Secure Managed Server

Plan International UK

Secure Managed Server

Background

Plan International UK is a children’s charity that strives to advance children’s rights and equality for girls all over the world.

They recognise the power and potential of every single child. But this is often suppressed by poverty, violence, exclusion and discrimination. And it’s girls who are most affected. Their "Because I am a Girl" campaign is a global movement that’s taking action to see a world that values girls, promotes their rights and ends injustice.

They encourage and help children take an active role in finding solutions to their problems and realising their rights and their full potential.

The Challenge

The Plan International UK website is pivotal to the organisation’s communications with the public, and as a means to inform and attract sponsors and supporters. The website is also central to maintaining Plan International UK’s reputation, it’s impact as a charity and developing income. Hosting the site to the highest standard is, therefore a key objective.

The Solution

The task of ensuring that hosting is delivered consistently at the highest level falls to Tarik Hasan, Plan International UK IT Operations Manager, who has been with the charity for 15 years. Tarik had used dedicated physical servers, load balancer and firewall in a hosting package provided by probably the UK market leader, but had not been happy with the level of service, nor the price. In discussions with Big Mallet, Tarik was introduced to HA247, who provided hosting for other leading international charities. Tarik explained: “HA247 came recommended and they had good online reviews. We were attracted to the secure, managed, High Availability solution and the way their technical team worked closely with our developers. And for what they supplied their pricing was competitive. We’ve not been disappointed”.

The Benefits

“Hosting our website is, and will continue to be one of our areas of prime importance. Hosting is a key link in the chain for us, and HA247 meet our business needs. Delivery of the service is excellent, communication is good, and the ongoing support experience is very good too. For example, we had been alerted to a potential security vulnerability but the HA247 team were able to demonstrate that due to the configuration the vulnerability could not be exploited. Their responses to requests are quick and effective. We never waste time with first line support, and we always deal with someone who can fix an issue first time. Additionally, HA247 proactively identify issues and alert us to them before they become a problem. We are very happy with the service provided by HA247.”

Tarik Hasan, IT Operations Manager

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